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Refund Policy

At Fjord Flip, we’re committed to ensuring your complete satisfaction. If, for any reason, you’re not entirely happy with your purchase, we’ve set out the following refund policy to make your shopping experience with us as seamless as possible.

Return Window

You have 30 days from the date you received your items to review, and if necessary, return your purchase from Fjord Flip. Your item(s) must be in the same condition that you received it and in its original packaging. Please note that the return window will be calculated from the day the item was delivered to you as per the tracking information.

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact our customer support team immediately. We’ll arrange for a replacement or refund of the damaged/defective items.

Processing Your Refund

Once your return has been received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Non-Refundable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please contact us if you have questions or concerns about your specific item.

Return Shipping

You’ll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

This policy applies to products purchased from the website www.fjordflip.com. For all purchases made via our third-party partners, please consult their respective return and refund policies.

If you have any further questions, please don’t hesitate to contact our customer service team at [email protected].

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